COOYES Support
30-Day Money-Back Guarantee for Any Reason
You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping cost.
12-month Warranty for Quality-Related Issues
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. This includes purchases shipped overseas from the USA via Amazon. Please note: Any provided shipping labels must be used within 20 days of purchase.
FAQs
1. What isn’t covered by the warranty?
It begins the day you place your order.
3. How do I claim the warranty?
Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions. If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at service_us@cooyes.cc.
4. What is a valid proof of purchase?
An Amazon Order Number.
5. What if I don’t have any proof of purchase?
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.
You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping cost.
12-month Warranty for Quality-Related Issues
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. This includes purchases shipped overseas from the USA via Amazon. Please note: Any provided shipping labels must be used within 20 days of purchase.
FAQs
1. What isn’t covered by the warranty?
- Purchases from unauthorized re-sellers
- Improperly operated devices
- Lost or stolen products
- Purchases made over 18 months ago (unless otherwise stated)
- Non quality-related issues (after 30 days of purchase)
- Free products
It begins the day you place your order.
3. How do I claim the warranty?
Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions. If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at service_us@cooyes.cc.
4. What is a valid proof of purchase?
An Amazon Order Number.
5. What if I don’t have any proof of purchase?
- If you made your purchase through Amazon you may contact the amazon to see if they can provide a copy of your receipt.
- If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.
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